+34 912 109 884
Store info

(EU) Mon-Fri, 10am-7pm

(AS) Mon-Fri, 7pm-3am


C/ López de Hoyos, 364, 1A

28043 Madrid

C/ López de Hoyos, 364, 1A

28043 Madrid

(EU) Mon-Fri, 10am-7pm

(AS) Mon-Fri, 7pm-3am

Help & FAQs

Our goal is to offer you the best service and, therefore, we want to be totally transparent.

In this section you will find the questions that most interest you. Anyway, if you have any other question that you do not find an answer for here, do not hesitate to contact us. We will be happy to answer you.

Popular questions:


Do you provide International delivery?


Yes, we do. You can buy from any country in the world.


How much is the shipping? 


The shipping costs depends on your address and type of shipping. Delivery estimates are calculated by taking the estimated shipping date and adding the transit time. 

When will my order arrive?


As soon as you place the order, our logistics department will contact our suppliers to receive your order at the Madrid headquarters. After this, we will get to work on packing your order and dispatch it to the destination address. You must consider approximately 15 working days since you place the order. You will receive an email with your tracking number when the order arrives at the Madrid headquarters.

Delivery Standard:

Your order will be delivered within 3-7 business days.

Delivery Express:

Your order will be delivered within 5-10 business days.


Can I get my order in less time than the habitual one?


Of course, you should only select express delivery at the time of choosing the type of shipment. This option has an additional charge depending on the country of delivery and the estimated delivery time is 5 to 10 business days.

Is it safe to buy online?


Buying at Luksso is as safe as buying at any physical store or other well-known online store.

We work every day on the safety of our website to ensure that your data is safe and we comply with all regulations that apply to electronic commerce.

Within our payment systems you can see that we have PAYPAL, whose goal is to give you the highest confidence when making your purchases.

Do I have to register to buy?


It is not necessary, but it is recommended.When you register, in your second purchase you will have the option to keep the contact data and therefore, it will take you very little time to place your order. In addition to getting discounts, news and exclusive promotions.

In what currency are the prices shown?


You can choose between:

  • Euro (EUR)
  • South Korean Won (KRW)
  • Singapore Dollar (SGD)
  • Norwegian Krone (NOK)
  • Swedish krona (SEK)
  • Danish Krone (DKK)
  • Icelandic Crown (ISK)
  • Yen (JPY)

    You can change the currency show by selecting the drop-down menu on the top right side of the web.


     Note: although you can see the prices in different currencies, only payments in Euros (EUR) are currently accepted.


    In what currency are the payments made?


    Although you can see the prices in different currencies when paying, you will see that the prices are changed to Euros (EU). Currently the euro is the only currency supported to make the payment.

    The exchange rate that is applied is the most current. To do this, we check the value of the euro against your local currency every few hours.

    However, there may be minimal differences with respect to the price indicated in local currencies because we do not make the payment immediately after you make the purchase, but we verify all the data before processing the payment to give you a better service. This time difference is what can cause the exchange rate to vary minimally.


    What methods of payment are accepted?


    You can pay by credit card or PayPal.

    The credit cards accepted are: American Express, Mastercard and Visa.


    I have problems with my payment. What can I do?


    If you have any problem with the payment, do not hesitate to contact us and we will solve it as soon as possible.


    My credit card is in the currency of my country Can I pay in euros?


    Yes, the credit card will automatically charge the amount of your order in euros, even if you have the associated currency that you use regularly.


    How can I track my order?


    When the purchase is placed, we will immediately send you an email with the summary of your order, once the logistics team has delivered your purchase to our associated shipping companies.

    We will send you a second email in which we will indicate your order number and additionally a link that takes you to the website where you can track and know where your order is at all times.


    I have a discount code. How can I use it?


    You must enter the code as you received it, without any space.You just have to write or copy and paste the code in the "Discount" box (you can find it in the "Make payment" section below the articles of your order).


    Where can I find the size guide?


    Each product is associated with a size guide that will facilitate your choice. We have the commitment to provide a personalized size guide for each product due to the fact that each fashion firm has its own measures.

    You will find in any item the sizes associate with a bust, hips and waist meassure expressed in cm. In this way you will not have confusion at the moment of choosing your size.


    Can I return my item? What is your Refund Policy?

    Yes, you will have a maximum period of 14 natural days from the delivery of the product, to communicate your total or partial withdrawal of the purchase, in accordance with the applicable legislation.

    Once the term of 14 natural days has expired, Luksso will not accept refunds. The return made in time, will not involve any penalty. However, the customer must assume the shipping costs of the return, according to their country. If you have any problem or query, do not hesitate to consult our refund policy.